About Us

Citadell (citadell.eu) is a Slovak online shop for tactical gear, sighting optics and everyday carry (EDC) equipment. The shop is operated by Ammunex s.r.o., registered at Gorkého 771/1, 958 01 Partizánske, Slovakia.

What we offer

Knives and multitools, water filters, self-defense products (defense sprays, telescopic batons, stun devices, kubotans), ballistic protection, red dot sights, laser sights and mounts, flashlights, binoculars, thermal imaging, hearing protection, tactical clothing and gloves, backpacks and pouches, protective eyewear and tactical medicine. We offer products from brands such as Holosun, ESP, Semper Invicta, Helikon-Tex, Walther, Agilite, Streamlight, Surefire and others.

Where our products come from

We sell only genuine products, purchased from authorised distributors of each brand. We are not an official representative of the manufacturers – brand names and trademarks belong to their respective owners.

Shipping and delivery

We deliver orders via Packeta – to a pick-up point or Z-BOX (€2.99) or to your address (€3.99). Shipping is free on orders over €100. We usually deliver within 3–5 business days. For made-to-order products, the longer delivery time is stated directly on the product page. Details can be found under Shipping & Payment.

Returns and complaints

As a consumer, you may withdraw from the contract without giving a reason within 14 days of receiving the goods. A statutory warranty period of 24 months applies to all goods. The procedure is described in our Returns & Complaints Policy.

Sales to persons 18+ only

We sell defense sprays, stun devices and telescopic batons only to persons over 18 years of age.

Contact

Ammunex s.r.o. (Citadell online shop)
Gorkého 771/1, 958 01 Partizánske, Slovakia
Company ID (IČO): 51 816 130 · Tax ID (DIČ): 2120797228 · VAT ID (IČ DPH): SK2120797228
Registered in the Commercial Register of the District Court Trenčín, Section Sro, Insert No. 36751/R
E-mail: info@citadell.eu · Phone: +421 917 611 455